Customer Care Policy & Procedure – Integrative Care | Supported Living | Domiciliary Care

Customer Care Policy & Procedure

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Policy 1004 – Code of Conduct

Policy 1006 – Equality – Diversity

Policy 1007 – Monitoring Equality – Diversity

Policy 1008 – Race Relations

Policy 1009 – Disability Discrimination

Policy 1010 – Environmental Policy

Policy 1011 – Sustainability Policy

Policy 1012 – Human Rights Act 1998

Policy 1014 – Inducements – Conflict of Interests

Policy 1015 – Fraud – Corruption

Policy 1017 – Fundamental Standards of Care

Policy 1018 – Good Governance

Policy 1019 – Display of Performance Ratings

Policy 1021 – Social Values Policy

Policy 1022 – Management of the Service – Policies

Policy 1400 – Staff Training

Policy 1403 – Staff Supervision

Policy 1404 – Performance Appraisals

Policy 1406 – Staff Capability Policy

Policy 1500 – Records – Access to Personal Files

Policy 1501 – Records kept at SUsers Home

Policy 1502 – Disclosure Information

Policy 1600 – Accessible Information Standard

Policy 1601 – Improving Accessibility of Information

Policy 1603 – Interpreters – Translations

Policy 2100 – Monitoring – Review

Policy 2101 – SUser Feedback

Policy 2102 – Participation Policy

Policy 3508 – SUser Accessing the Internet

Policy 3702 – Entering – Leaving

Policy 3712 – Suspected Self-Neglect

Policy 3717 – Safeguarding Vulnerable Adults

Policy 3721 – Best Interests

Policy 3722 – SUser Self-Harm or Suicide Attempt

Policy 3730 – Missing Person

Policy 4001 – PPE

Policy 4002 – Abuse from SUser

Policy 4003 – Hazardous Substances

Policy 4004 – Using Electrical Appliances

Policy 4008 – Fire RA

Policy 4009 – Fire Drills

Policy 4101 – Working Late or Alone

Policy 4103 – Challenging Behaviour

Policy 4104 – Physical Intervention

Policy 4207 – Handwashing

Policy 4214 – Hepatitis B