Customer Care Guidance – Integrative Care | Supported Living | Domiciliary Care

Customer Care Guidance

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Policy 1004 – Code of Conduct

Policy 1006 – Equality – Diversity

Policy 1007 – Monitoring Equality – Diversity

Policy 1008 – Race Relations

Policy 1009 – Disability Discrimination

Policy 1010 – Environmental Policy

Policy 1011 – Sustainability Policy

Policy 1012 – Human Rights Act 1998

Policy 1014 – Inducements – Conflict of Interests

Policy 1015 – Fraud – Corruption

Policy 1017 – Fundamental Standards of Care

Policy 1018 – Good Governance

Policy 1019 – Display of Performance Ratings

Policy 1021 – Social Values Policy

Policy 1022 – Management of the Service – Policies

Policy 1103 – Whistle-blowing

Policy 3718 – SUser Monies – Pensions

Policy 1106 – Financial Irregularities

Policy 1200 – Staff Selecn – Recruitment

Policy 1201 – Staff Rules

Policy 1211 – Mobile Phones

Policy 1212 – Fit – Proper Persons

Policy 1217 – Safeguarding in Recruitment – Selection

Policy 1300 – JD – Proprietor

Policy 1301 – JD – Manager

Policy 1302 – JD – Deputy Manager

Policy 1303 – JD – Senior Care Worker

Policy 1304 – JD – Care Worker

Policy 1400 – Staff Training

Policy 1403 – Staff Supervision

Policy 1404 – Performance Appraisals

Policy 1405 – Care Certificate Standards

Policy 1406 – Staff Capability Policy

Policy 1500 – Records – Access to Personal Files

Policy 1501 – Records kept at SUsers Home

Policy 1502 – Disclosure Information

Policy 1503 – Computer Disposal

Policy 1505 – Confidentiality Policy

Policy 1506 – Information Security

Policy 1510 – Social Media

Policy 1512 – Information Governance Policy

Policy 1514 – Policy on the GDPR

Policy 1516 – Data Breach Policy

Policy 1517 – SARs Policy

Policy 1518 – Cybersecurity Policy

Policy 1519 – Data Protection Act 2018

Policy 1600 – Accessible Information Standard

Policy 1601 – Improving Accessibility of Information

Policy 1603 – Interpreters – Translations

Policy 2100 – Monitoring – Review

Policy 2101 – SUser Feedback

Policy 2102 – Participation Policy

Policy 3508 – SUser Accessing the Internet

Policy 3702 – Entering – Leaving

Policy 3712 – Suspected Self-Neglect

Policy 3716 – DBS

Policy 3717 – Safeguarding Vulnerable Adults

Policy 3721 – Best Interests

Policy 3722 – SUser Self-Harm or Suicide Attempt

Policy 3730 – Missing Person

Policy 4000 – H-S Policy

Policy 4001 – PPE

Policy 4002 – Abuse from SUser

Policy 4003 – Hazardous Substances

Policy 4004 – Using Electrical Appliances

Policy 4005 – Manual Handling Activities

Policy 4008 – Fire RA

Policy 4009 – Fire Drills

Policy 4100 – Out-of-Hours Mgmnt

Policy 4101 – Working Late or Alone

Policy 4103 – Challenging Behaviour

Policy 4104 – Physical Intervention

Policy 4106 – Accidents at Work

Policy 4107 – Stress Management

Policy 4110 – Untoward Incidents

Policy 4200 – Infection Control

Policy 4207 – Handwashing

Policy 4214 – Hepatitis B

Policy 4300 – Business Continuity Planning

Policy 4400 – Risk Management Policy

Policy 4401 – Risk Assessment Procedure